Refund policy

Return Eligibility

Products are eligible for return or exchange only under the following conditions:

(a) In-Transit Damage: Products are damaged or defective upon receipt (must be reported within 24 hours of delivery);

(b) Quality Issues: Products do not meet quality standards and this is reported within 24 hours of delivery;

(c) Shelf-Life Issues: Products have less than 50% remaining shelf-life at the time of delivery (must be reported within 24 hours);

(d) Wrong Product Delivered: We sent you a different Product than ordered;

(e) Missing Items: Some items from your order are missing (must be reported within 24 hours).

 

Non-Returnable Products

The following Products are NON-RETURNABLE and NON-REFUNDABLE under any circumstances:

(a) Products that were consumed, tasted, opened, or partially consumed;

(b) Products where the original packaging has been opened or tampered with;

(c) Products that have been used or applied;

(d) Products where the seal or safety features have been removed or compromised;

(e) Products that do not have quality issues but simply did not meet your expectations;

(f) Products where you changed your mind after placing the order;

(g) Perishable items more than 24 hours after delivery;

(h) Products without photographic evidence of the issue;

(i) Products where the expiration date has passed.

 

Return Process

To return a Product:

(a) Report the issue within 24 hours of delivery to customer.care@khetandco.com;

(b) Provide your order number, product name, and clear photographs of the issue;

(c) Describe the specific reason for return in detail;

(d) Obtain a Return Merchandise Authorisation (RMA) number from our team;

(e) Ship the Product back to us in its original packaging at your own cost (unless the return is due to our error or damage);

(f) We will verify the returned Product upon receipt;

(g) If the return is approved, we will process a replacement or refund.

 

Refund Processing

(a) Once a return is approved, we will process a refund or replacement;

(b) Refunds will be credited to the original payment method;

(c) Processing time for refunds is 7-8 business days after verification;

(d) Return shipping charges will not be refunded unless the return is due to our error or fault;

(e) For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or e-voucher within 10-12 business days;

(f) Original shipping charges are non-refundable;

(g) If a replacement is requested, a new Product will be shipped to you at no additional charge (for issues due to our fault).

 

Damaged Packaging

For claims of in-transit damage:

(a) Do not discard the original packaging;

(b) Take clear photographs of:

• The damaged packaging (front, back, sides)
• The damaged Product
• The packing materials
• The invoice/packing slip

(c) Provide these photographs with your return request;

(d) Claims without photographic evidence will not be accepted.

 

Shelf-Life Claims

For claims of insufficient shelf-life:

(a) Report within 24 hours of delivery;

(b) Provide the batch number and expiration date visible on the packaging;

(c) Provide a clear photograph of the product label showing the expiration date;

(d) We will verify the claim against our records;

(e) If verified, we will provide a replacement or refund.

 

Cancellation After Shipment

Orders cannot be cancelled after shipment has commenced. Your only remedy for a shipped order is to follow the return process outlined in this Section 10.