Terms of service

TERMS AND CONDITIONS

KhetAgro Innovations Private Limited

Last Updated: November 2025

INTRODUCTION

This document contains the complete Terms and Conditions ("Terms") governing your use of the website www.khetandco.com (the "Website"), including all information, tools, and services available on this Website, operated by KhetAgro Innovations Private Limited, a company registered under the Companies Act, 2013, with its registered office at 390 Green Avenue, Amritsar, Punjab, 143001, India (hereinafter referred to as "Company," "we," "us," "our," or "KhetAgro").

By visiting our Website and/or purchasing any products from us, you engage in our "Service" and agree to be bound by these Terms and Conditions, including any additional terms, conditions, policies, and notices referenced herein or available by hyperlink. These Terms apply to all users of the Website, including without limitation browsers, customers, merchants, and/or contributors of content.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE.

If you do not agree to be bound by all the terms and conditions of this agreement, you may not access or use the Website or any services offered herein. By accessing or using any part of the Website, you acknowledge and agree to be bound by these Terms. If these Terms are considered an offer, acceptance is expressly limited to these Terms only.

Any new features, tools, or services added to the Website shall also be subject to these Terms and Conditions. We reserve the right to update, change, or replace any part of these Terms at any time by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes your acceptance of those changes.

SECTION 1: WEBSITE HOSTING AND INFRASTRUCTURE

The Website is powered by modern e-commerce technology infrastructure that enables us to provide you with online ordering, payment processing, and order fulfilment services. We maintain the Website to facilitate secure transactions for the purchase of food products including spices, organic foods, coffee, teas, pulses, grains, and related food items (hereinafter collectively referred to as "Products").

The Website includes features such as product catalogs, shopping cart functionality, order tracking, customer account management, and payment processing systems. Your use of all features and services on the Website is subject to these Terms and Conditions.

SECTION 2: USER ELIGIBILITY AND LEGAL CAPACITY

2.1 Age Requirement

By using the Website, you represent and warrant that:

(a) You are at least 18 years of age or the age of majority in your state or province of residence, whichever is greater;

(b) You are legally capable of entering into contracts in your jurisdiction;

(d) If you are under the age of majority in your jurisdiction, you have obtained the prior written consent of your parent or legal guardian to use the Website and to purchase Products from us;

(e) You will use the Website and Services only for lawful purposes and in compliance with all applicable laws and regulations.

2.2 Parental/Guardian Responsibility

Parents or legal guardians who permit minors to use the Website do so at their own risk. Such parents or guardians are responsible for monitoring and supervising their minor dependents' access to and use of the Website, and shall be jointly and severally liable for any breach of these Terms by such minors.

2.3 Account Responsibility

You are responsible for maintaining the confidentiality of any account information, passwords, and credentials created on the Website. You are fully responsible for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.

SECTION 3: USER CONDUCT AND PROHIBITED ACTIVITIES

3.1 Authorised Use Only

You agree to use the Website solely for the purposes of:

(a) Browsing and reviewing product information;

(b) Placing orders for Products;

(d) Communicating with our customer service team;

(e) Reading company information and policies.

3.2 Prohibited Activities

You are expressly prohibited from:

(a) Unlawful Purposes: Using the Website for any unlawful purpose or in violation of any laws, rules, or regulations of India or any other jurisdiction, including but not limited to copyright, trademark, patent, or trade secret laws;

(b) Unauthorised Activity: Engaging in any activity that infringes upon or violates our intellectual property rights or the intellectual property rights of others, including but not limited to reproducing, modifying, distributing, transmitting, or displaying content without authorisation;

(c) Solicitation: Soliciting or encouraging others to perform or participate in any unlawful acts or any violation of these Terms;

(d) Harassment and Discrimination: Harassing, abusing, threatening, defaming, disparaging, intimidating, or discriminating against any person or group based on religion, caste, colour, gender, sexual orientation, national origin, ethnicity, age, disability, or any other protected characteristic;

(e) False Information: Submitting, uploading, or transmitting any false, misleading, fraudulent, or deceptive information or content;

(f) Malicious Code: Uploading, transmitting, or introducing any viruses, worms, malware, ransomware, or any other code of a destructive, malicious, or disruptive nature that could affect the functionality or operation of the Website, our systems, or any related websites;

(g) Unauthorised Access: Attempting to gain unauthorised access to the Website, our computer systems, networks, or any connected systems or networks;

(h) Scraping and Data Mining: Collecting, tracking, or harvesting personal information of others; engaging in spam, phishing, pharming, pretext calling, spider crawling, screen scraping, or data mining;

(i) Circumvention: Attempting to interfere with or circumvent any security features, firewalls, or protective systems of the Website or any related Website or the Internet;

(j) Resale and Redistribution: Attempting to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, access to the Service, or any content on the Website without express written permission from us;

(k) Obscene Content: Posting, uploading, or transmitting any obscene, immoral, offensive, or otherwise objectionable material;

(l) Dealer/Reseller Activity: Placing bulk orders, orders under multiple accounts, or orders that in our sole discretion appear to be placed by dealers, resellers, distributors, or for commercial resale purposes without prior authorisation.

3.3 Consequences of Breach

Any breach or violation of these prohibited activities will result in immediate termination of your access to the Website and our Services without notice or refund. We reserve the right to pursue legal remedies available under law for any such violations.

SECTION 4: PRODUCT INFORMATION AND ACCURACY

4.1 Information Disclaimer

We make reasonable efforts to display accurate information about our Products on the Website, including descriptions, images, pricing, and availability. However, we do not warrant or guarantee the accuracy, completeness, timeliness, or currentness of any product information displayed on the Website.

The material and information presented on the Website is provided for general informational purposes only and should not be relied upon or used as the sole basis for making purchase decisions. You acknowledge that you should:

(a) Carefully review product descriptions, ingredients, and specifications before making a purchase;

(b) Verify product suitability for your specific needs or dietary requirements;

(c) Consult primary, more accurate, more complete, or more timely sources of information when making important decisions;

(d) Conduct your own independent investigation and research regarding Products.

Any reliance on the material or information presented on the Website is at your sole risk. We undertake no obligation to update, amend, or clarify any information, including product descriptions or pricing, except as required by law.

4.2 Product Image and Colour Accuracy

We have made every effort to display product images and colours as accurately as possible on the Website. However, we cannot guarantee that the colours and images of Products that appear on the Website will be 100% accurate due to variations in:

(a) Computer and device monitor colour calibration and display settings;

(b) Camera settings and lighting conditions during photography;

(d) Natural variations in product appearance due to batch and seasonal variations (particularly for organic and fresh food items).

We do not warrant that the quality of any Products, images, or information meets your expectations or requirements.

4.3 Errors, Inaccuracies, and Omissions

Occasionally, the Website or the Service may contain typographical errors, inaccuracies, or omissions that may relate to:

(a) Product descriptions and specifications;

(b) Pricing and special offers;

(d) Promotional offers and discounts;

(e) Product certifications and standards.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice. Such corrections or updates may be made without any obligation to notify you. We also reserve the right to cancel any orders if any information in the Service or on the Website is inaccurate at the time your order is placed or processed.

4.4 No Guarantee of Accuracy

We do not guarantee, represent, or warrant that the information on the Website is accurate, reliable, complete, or current. To the maximum extent permitted by law, we disclaim all representations and warranties regarding the accuracy of product information.

SECTION 5: FOOD PRODUCTS - SPECIFIC DISCLAIMERS AND POLICIES

5.1 Product Quality and Freshness

The Products offered for sale on www.khetandco.com include spices, organic foods, coffee, teas, pulses, grains, and other food items. These are perishable goods with specific storage and shelf-life requirements.

We do not warrant that the quality of any Products meets your specific expectations or requirements. The quality, taste, and suitability of Products may vary based on:

(a) Individual preferences and dietary requirements;

(b) Storage conditions and handling after delivery;

(d) Natural variations in organic and minimally processed food items.

5.2 Shelf-Life and Storage Requirements

All food Products sold on www.khetandco.com are delivered with a minimum remaining shelf-life of 50% of the total product shelf-life (or as specified on the product page). Products must be stored in accordance with the storage instructions provided on the product packaging or our Website.

We are not responsible for:

(a) Deterioration of product quality due to improper storage conditions after delivery;

(b) Damage to Products caused by customer mishandling, negligence, or failure to follow storage instructions;

(d) Any adverse effects resulting from the customer's failure to consume Products before the expiration date.

5.3 Certifications and Standards

We provide information regarding Product certifications (such as FSSAI registration, organic certification, Fair Trade certification, etc.) based on information provided by our suppliers. We make reasonable efforts to ensure accuracy of this information but do not guarantee:

(a) The validity or authenticity of certifications;

(b) Continuous validity of certifications;

You are responsible for verifying the authenticity and current validity of any Product certifications if such verification is important to your purchase decision.

5.4 Allergen Information

Product pages include allergen information to the best of our knowledge based on supplier-provided data. However, we strongly recommend:

(a) Carefully reading all ingredient information provided on the product page and packaging;

(b) Consulting product packaging for the most current and complete allergen information;

(d) Consulting with a medical professional if you have known allergies or sensitivities.

We are not liable for:

(a) Allergic reactions resulting from incomplete allergen disclosure;

(b) Adverse reactions resulting from cross-contamination;

IMPORTANT: If you have severe allergies, we strongly recommend contacting our customer care team before placing an order to discuss specific allergen concerns.

5.5 Health Claims and Nutritional Information

Any health claims, nutritional information, or wellness benefits mentioned on the Website regarding Products are provided for informational purposes only and are not intended to:

(a) Diagnose, treat, cure, prevent, or mitigate any disease or medical condition;

(b) Replace professional medical advice or treatment;

(d) Be the sole basis for any dietary or health decisions.

We recommend consulting with a qualified healthcare professional, nutritionist, or Ayurvedic practitioner before making any dietary changes or using Products for specific health purposes.

5.6 Weight and Pricing for Fresh Items

For fresh or loose-packed food items (such as fresh vegetables, spices sold in bulk, coffee beans sold by weight, etc.), Product prices displayed on the Website are descriptive and may vary based on the actual weight of the items you receive.

(a) Prices are displayed per unit weight (e.g., per kilogram or per 100 grams);

(b) Your actual charge may vary based on the actual weight of the items delivered;

(d) We will charge only for the actual weight delivered;

(e) You will receive details of the actual weight and final charge at the time of delivery or within 24 hours thereof.

For any weight-related disputes or discrepancies, contact our customer care team within 24 hours of delivery.

5.7 Seasonal Availability

Certain Products may be available only during specific seasons due to agricultural cycles and sourcing limitations. We reserve the right to:

(a) Discontinue any Product at any time without prior notice;

(b) Limit the availability of Products based on seasonal considerations;

SECTION 6: PRICING, AVAILABILITY, AND MODIFICATIONS

6.1 Price Changes

Prices for all Products are subject to change without notice at any time. We reserve the right to:

(a) Increase or decrease prices at any time;

(b) Offer different prices to different customers;

(d) Discontinue or modify any pricing offer without prior notice.

6.2 Product and Service Modifications

We reserve the right at any time to:

(a) Modify, suspend, or discontinue any Product, feature, or service without notice;

(b) Remove Products from our catalog;

(d) Restrict or limit access to certain features or services.

We shall not be liable to you or to any third-party for any modification, suspension, or discontinuance of the Service or any Products.

6.3 Product Availability and Quantity Limitations

(a) Certain Products or services may be available exclusively online through the Website;

(b) Products may have limited quantities and are subject to availability;

(c) We reserve the right to limit the quantities of any Product available per customer, per household, per order, or per transaction;

(d) We reserve the right to limit sales of any Product to specific geographic regions or jurisdictions;

(e) We may limit orders that appear to be placed by dealers, resellers, distributors, or for commercial purposes;

(f) We reserve the right to refuse any order for any reason at any time, at our sole discretion.

6.4 No Guarantee of Availability

Any offer for any Product or service made on the Website is void where prohibited by law. We do not guarantee that any Product will remain available for any period of time. Availability information displayed on the Website is approximate and not guaranteed.

SECTION 7: ORDER PLACEMENT AND ACCEPTANCE

7.1 Order Process

When you place an order on the Website:

(a) You are making an offer to purchase Products;

(b) We review and evaluate your order;

(d) An order is only confirmed upon our acceptance and dispatch, as indicated by the order confirmation email sent to your registered email address.

7.2 Order Confirmation

Once an order is placed on the Website:

(a) You will receive an order acknowledgment email;

(b) This acknowledgment does not constitute order confirmation;

(d) You will receive a shipment confirmation email with tracking details.

7.3 Right to Refuse or Cancel Orders

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

(a) Suspected fraudulent or unauthorised transactions;

(b) Orders that appear to be placed by dealers, resellers, or for commercial resale;

(d) Orders placed under multiple accounts by the same customer;

(e) Orders that appear to be test orders;

(f) Inventory or supply chain issues;

(g) Any other reason at our sole discretion.

If an order is cancelled by us, we will notify you and issue a refund as soon as possible.

7.4 Accuracy of Order Information

You agree to provide current, complete, and accurate information when placing an order, including:

(a) Full and correct name;

(b) Valid and accurate email address;

(d) Accurate billing address;

(e) Accurate delivery address;

(f) Valid payment information.

You agree to promptly update your account information and notify us of any changes. Failure to provide accurate information may result in order cancellation or refusal. We are not responsible for incorrect delivery addresses provided by you.

SECTION 8: PAYMENT AND BILLING

8.1 Payment Methods

We accept various payment methods as displayed on the Website, including:

(a) Credit cards and debit cards;

(b) Net banking and online transfer;

(d) Cash on Delivery (COD);

(e) Other payment methods as may be made available from time to time.

8.2 Payment Processing

(a) All payments are processed through secure payment gateways;

(b) Credit card information and payment details are always encrypted during transfer;

(d) Payment information is processed by authorised payment service providers.

8.3 Billing Accuracy

You agree to review your billing information carefully and report any errors or unauthorised charges to our customer care team immediately. We are not responsible for billing errors that you fail to report within a reasonable time period.

8.4 Price at Time of Order

The price charged for your order shall be the price displayed on the Website at the time you place your order, plus applicable taxes, shipping charges, and any other disclosed fees. We will provide you with a complete breakdown of all charges before you complete your purchase.

SECTION 9: SHIPPING, DELIVERY, AND IN-TRANSIT DAMAGE

9.1 Shipping Policy

(a) Shipping charges are calculated based on delivery location and order value;

(b) Shipping charges will be displayed and confirmed before you complete your order;

(d) Actual delivery times may vary based on location, weather conditions, logistics, and other factors beyond our control;

(e) We are not responsible for delays caused by courier services, weather, traffic, or other external factors.

9.2 Risk of Loss

Risk of loss and title to Products pass to you upon delivery at your specified address. We are not responsible for Products after successful delivery to your address.

9.3 In-Transit Damage

(a) If any Products are damaged during transit, this must be reported within 24 hours of delivery;

(b) Damage claims reported after 24 hours will not be accepted;

Order number
Product name and quantity
Clear photographs of damaged Products and packaging
Description of the damage

(d) We will verify the claim and process a replacement or refund within 7-8 business days of claim verification;

(e) No refund or replacement shall be provided for damage claims reported after 24 hours of delivery without valid explanation.

9.4 Non-Delivery

(a) If your order is not delivered within the estimated delivery window plus 5 additional days, contact our customer care team immediately;

(b) We will investigate the shipment status with the courier;

(c) If the shipment is confirmed as lost by the courier, we will either resend the order or issue a full refund at our discretion;

(d) Refund will be processed within 7-8 business days of loss confirmation.

9.5 Undeliverable Orders

If your order cannot be delivered due to an incorrect or undeliverable address provided by you:

(a) We will attempt to contact you to obtain a correct address;

(b) If you cannot be contacted or do not provide an alternative address, the order will be returned to us;

(d) Return shipping charges may be deducted from the refund at our discretion.

SECTION 10: RETURN, EXCHANGE, AND REFUND POLICY

10.1 Return Eligibility

Products are eligible for return or exchange only under the following conditions:

(a) In-Transit Damage: Products are damaged or defective upon receipt (must be reported within 24 hours of delivery);

(b) Quality Issues: Products do not meet quality standards and this is reported within 24 hours of delivery;

(c) Shelf-Life Issues: Products have less than 50% remaining shelf-life at the time of delivery (must be reported within 24 hours);

(d) Wrong Product Delivered: We sent you a different Product than ordered;

(e) Missing Items: Some items from your order are missing (must be reported within 24 hours).

10.2 Non-Returnable Products

The following Products are NON-RETURNABLE and NON-REFUNDABLE under any circumstances:

(a) Products that were consumed, tasted, opened, or partially consumed;

(b) Products where the original packaging has been opened or tampered with;

(d) Products where the seal or safety features have been removed or compromised;

(e) Products that do not have quality issues but simply did not meet your expectations;

(f) Products where you changed your mind after placing the order;

(g) Perishable items more than 24 hours after delivery;

(h) Products without photographic evidence of the issue;

(i) Products where the expiration date has passed.

10.3 Return Process

To return a Product:

(a) Report the issue within 24 hours of delivery to customer.care@khetandco.com;

(b) Provide your order number, product name, and clear photographs of the issue;

(d) Obtain a Return Merchandise Authorisation (RMA) number from our team;

(e) Ship the Product back to us in its original packaging at your own cost (unless the return is due to our error or damage);

(f) We will verify the returned Product upon receipt;

(g) If the return is approved, we will process a replacement or refund.

10.4 Refund Processing

(a) Once a return is approved, we will process a refund or replacement;

(b) Refunds will be credited to the original payment method;

(d) Return shipping charges will not be refunded unless the return is due to our error or fault;

(e) For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or e-voucher within 10-12 business days;

(f) Original shipping charges are non-refundable;

(g) If a replacement is requested, a new Product will be shipped to you at no additional charge (for issues due to our fault).

10.5 Damaged Packaging

For claims of in-transit damage:

(a) Do not discard the original packaging;

(b) Take clear photographs of:

The damaged packaging (front, back, sides)
The damaged Product
The packing materials
The invoice/packing slip

(d) Claims without photographic evidence will not be accepted.

10.6 Shelf-Life Claims

For claims of insufficient shelf-life:

(a) Report within 24 hours of delivery;

(b) Provide the batch number and expiration date visible on the packaging;

(d) We will verify the claim against our records;

(e) If verified, we will provide a replacement or refund.

10.7 Cancellation After Shipment

Orders cannot be cancelled after shipment has commenced. Your only remedy for a shipped order is to follow the return process outlined in this Section 10.

SECTION 11: INTELLECTUAL PROPERTY RIGHTS

11.1 Company Ownership

(a) All content on the Website, including but not limited to text, graphics, images, videos, audio, logos, software, code, and design elements, is the exclusive property of KhetAgro Innovations Private Limited or our licensors;

(b) All such content is protected under Indian copyright law, international copyright conventions, trademark law, and other intellectual property laws;

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

(a) Access and view the Website for your personal, non-commercial use only;

(b) Download a single copy of the content for your personal reference;

11.3 Prohibited Uses

You may NOT:

(a) Reproduce, duplicate, copy, modify, alter, or create derivative works based on any content on the Website;

(b) Sell, resell, rent, lease, transfer, assign, or otherwise commercialise any content from the Website;

(d) Remove or alter any copyright notices, trademarks, proprietary markings, or other notices;

(e) Use any content for any commercial purpose without authorisation;

(f) Use any content in any way that infringes upon or violates any intellectual property rights;

(g) Frame or embed any content from the Website on other websites without permission.

11.4 Trademarks

All trademarks, service marks, logos, and brand names displayed on the Website, including "KhetAgro," "Khet & Co," and related marks, are the property of KhetAgro Innovations Private Limited or our licensors. Your use of the Website does not grant you any right, title, or interest in any trademarks or logos.

SECTION 12: USER-GENERATED CONTENT AND FEEDBACK

12.1 Comments and Reviews

If you submit comments, reviews, ratings, feedback, suggestions, or other content to the Website (collectively, "User Comments"):

(a) You grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, copy, modify, publish, distribute, and display such User Comments in any medium;

(b) User Comments may be edited, published, or used in our marketing materials, website, social media, or other communications;

(d) We are not obligated to maintain any User Comments in confidence;

(e) We may use User Comments for any purpose, including commercial purposes, without limitation.

12.2 User Comments Restrictions

(a) You are solely responsible for any User Comments you submit;

(b) You warrant that User Comments do not violate any third-party rights;

Libelous, defamatory, or otherwise unlawful material
Abusive, obscene, or offensive content
Hateful, discriminatory, or harassing content
Spam or promotional material
Computer viruses or malicious code
Personal information of others without consent

(d) You may not use a false email address or pretend to be someone else;

(e) You may not mislead others about the origin of User Comments.

12.3 Content Moderation

(a) We reserve the right to monitor, edit, or remove any User Comments in our sole discretion;

(b) We may remove User Comments that are unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable;

(d) Removal of User Comments does not create any liability for us.

12.4 No Confidentiality

Any User Comments you provide are non-confidential. We may use them freely and without obligation to you.

SECTION 13: PERSONAL INFORMATION AND PRIVACY

13.1 Privacy Policy

Your submission of personal information through the Website is governed by our comprehensive Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using the Website, you consent to our collection, use, and disclosure of your personal information as described in the Privacy Policy.

13.2 Information We Collect

We collect and process the following types of information:

(a) Device Information: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and interaction data;

(b) Order Information: Name, billing address, shipping address, email address, phone number, order history, and payment information;

(d) Behavioural Data: Products viewed, search history, and browsing patterns.

13.3 Data Protection

(a) Credit card information and payment details are always encrypted during transfer;

(b) We use industry-standard security measures to protect your information;

(d) You acknowledge and accept the inherent risks of online transmission.

13.4 Data Sharing

We may share your personal information with:

(a) Service providers who assist us in operating the Website and conducting business;

(b) Payment processors and financial institutions;

(d) Government agencies as required by law;

(e) Other parties with your explicit consent.

13.5 Cookies

(a) We use cookies to enhance your browsing experience;

(b) You can control cookie settings through your browser;

(d) We use both session and persistent cookies.

13.6 Data Retention

We retain personal information as long as necessary to:

(a) Fulfil orders and provide services;

(b) Comply with legal obligations;

(d) Enforce our agreements.

SECTION 14: THIRD-PARTY LINKS AND CONTENT

14.1 Third-Party Links

The Website may contain links to third-party websites, including payment gateways, social media platforms, and external resources. We provide these links for your convenience only.

14.2 No Endorsement

Links to third-party websites do not constitute:

(a) An endorsement or recommendation of such websites;

(b) An acknowledgment of affiliation with such websites;

(d) Any responsibility for the content, products, or services offered on such websites.

14.3 No Liability

(a) We are not responsible for examining or evaluating the content or accuracy of third-party websites;

(b) We do not warrant the accuracy, completeness, or quality of any third-party content;

(d) Your use of third-party websites is at your own risk and governed by their terms and conditions;

(e) Complaints or concerns regarding third-party products or services should be directed to the third-party directly.

14.4 Your Responsibility

(a) Review third-party terms and conditions before engaging with their services;

(b) Verify the authenticity and legitimacy of third-party websites;

(d) We are not responsible for your interactions with third parties.

SECTION 15: DISCLAIMER OF WARRANTIES

15.1 "AS IS" and "AS AVAILABLE" BASIS

The Website, all content, Products, and services are provided on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind.

15.2 Express Disclaimers

We expressly disclaim all warranties, express or implied, including:

(a) Merchantability: Any warranty that Products will be of merchantable quality or suitable for sale;

(b) Fitness for Purpose: Any warranty that Products or services will meet your requirements or be suitable for a particular purpose;

(d) Title: Any warranty of clear title to Products;

(e) Accuracy: Any warranty that information on the Website is accurate, current, or complete;

(f) Uninterrupted Service: Any warranty that the Website or services will be uninterrupted, timely, secure, or error-free.

15.3 Implied Warranties Disclaimed

To the maximum extent permitted under Indian law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

15.4 No Warranty on Results

We do not guarantee, represent, or warrant that:

(a) Your use of the Website will meet your expectations;

(b) Use of the Website will be uninterrupted or error-free;

(d) The results obtained from the Website will be accurate or reliable;

(e) Any Products will meet your specific requirements;

(f) The quality of any Products will be satisfactory.

15.5 Third-Party Products and Services

We provide no warranties for:

(a) Products offered by third-party sellers (if applicable);

(b) Services provided by third parties;

(d) Compatibility of third-party tools or services with the Website.

SECTION 16: LIMITATION OF LIABILITY

16.1 Consequential Damages Disclaimer

In no case shall KhetAgro Innovations Private Limited, our directors, officers, employees, agents, contractors, suppliers, service providers, or licensors be liable for any:

(a) Direct damages, losses, or claims;

(b) Indirect damages, including lost profits, lost revenue, lost savings, loss of data, or loss of business opportunity;

(d) Punitive damages;

(e) Special or consequential damages;

(f) Replacement costs;

(g) Damages of any similar nature or kind,

arising from or related to:

(i) Your use of or inability to use the Website or services;

(ii) Any Products purchased through the Website;

(iii) Any errors, omissions, or inaccuracies in content;

(iv) Any loss or damage resulting from use of the Website or Products;

(v) Any delay in delivery or non-delivery of Products;

(vi) Any quality issues with Products;

(vii) Any unauthorised access to or alteration of your information;

(viii) Third-party actions or content;

(ix) Any other cause related to the Website or services.

This limitation applies whether the damages are based in contract, tort (including negligence), strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

16.2 Liability Caps

To the maximum extent permitted by law, our total liability for any claim arising from or relating to these Terms or your use of the Website shall not exceed the lesser of:

(a) The total amount paid by you for Products in the 12 months preceding the claim; or

(b) INR 5,000 (Five Thousand Indian Rupees).

16.3 Severability of Limitation

Some jurisdictions do not allow the exclusion or limitation of consequential or incidental damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

16.4 Essential Provision

You acknowledge that the limitation of liability in this Section is an essential provision of these Terms and that we would not enter into these Terms without such limitation.

SECTION 17: INDEMNIFICATION

17.1 Indemnification Obligation

You agree to indemnify, defend, and hold harmless KhetAgro Innovations Private Limited and our directors, officers, employees, agents, contractors, licensors, service providers, and suppliers from any and all claims, damages, losses, costs (including reasonable attorneys' fees), and expenses arising from or related to:

(a) Your breach of these Terms and Conditions;

(b) Your violation of any applicable law or regulation;

(d) Your violation of any third-party rights;

(e) Your use of the Website or Products;

(f) Any User Comments you submit;

(g) Your conduct or actions related to the Website.

17.2 Defense

You agree to defend us at your expense using counsel of our choice, and you shall pay all settlement costs and judgments resulting from any indemnified claim.

SECTION 18: TERMINATION AND SUSPENSION

18.1 Termination by User

You may terminate these Terms and your use of the Website at any time by:

(a) Notifying us in writing of your intent to terminate;

(b) Ceasing to use the Website and services.

18.2 Termination by Company

We may immediately terminate these Terms and your access to the Website and services, without notice or liability, if:

(a) We suspect or determine that you have breached these Terms;

(b) You engage in any prohibited activities;

(d) We determine (in our sole discretion) that your conduct is inappropriate;

(e) We decide to discontinue the Website or services;

(f) You fail to pay for Products or services;

(g) Any other reason at our sole discretion.

18.3 Survival of Obligations

All obligations incurred by you prior to termination shall survive termination. You remain liable for all amounts due up to and including the date of termination.

18.4 Effect of Termination

Upon termination:

(a) Your right to use the Website immediately ceases;

(b) You must stop all use of the Website and services;

(d) Provisions intended to survive termination shall continue to apply.

SECTION 19: SEVERABILITY

19.1 Severability Clause

If any provision of these Terms is determined to be illegal, void, or unenforceable by a court of competent jurisdiction:

(a) Such provision shall be severed from these Terms;

(b) The remaining provisions shall continue in full force and effect;

(c) The severed provision shall be modified to the minimum extent necessary to make it enforceable while maintaining our original intent;

(d) The determination shall not affect the validity or enforceability of any other provision.

SECTION 20: ENTIRE AGREEMENT

20.1 Complete Agreement

These Terms and Conditions, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and KhetAgro Innovations Private Limited regarding your use of the Website and purchase of Products.

20.2 Supersession

These Terms supersede and replace any prior or contemporaneous agreements, communications, or proposals, whether oral or written, regarding:

(a) The Website and services;

(b) The sale of Products;

20.3 No Prior Negotiations

By entering into these Terms, you acknowledge that:

(a) You are not relying on any prior representations or warranties;

(b) You have not relied on any statements outside of these Terms;

20.4 Ambiguity

Any ambiguities in these Terms shall not be construed against either party, and the interpretation shall be based on the plain language of the text.

SECTION 21: GOVERNING LAW AND JURISDICTION

21.1 Governing Law

These Terms and Conditions and all related agreements, disputes, and claims shall be governed by and construed in accordance with the laws of India, including but not limited to:

(a) The Indian Contract Act, 1872;

(b) The Information Technology Act, 2000;

(d) Any other applicable laws of India;

without regard to conflict of law principles.

21.2 Dispute Resolution

Any disputes, claims, or controversies arising from or related to these Terms, your use of the Website, or the purchase of Products shall be resolved through the following process:

(a) Negotiation: You and we shall attempt to resolve the dispute through good faith negotiation within 30 days;

(b) Escalation: If negotiation fails, the matter shall be escalated to our management for resolution;

(c) Arbitration: If the dispute remains unresolved within 60 days from the date of your written complaint, either party may refer the matter to arbitration.

21.3 Arbitration

(a) All disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996;

(b) A single arbitrator shall be appointed by mutual agreement;

(c) If parties cannot agree on an arbitrator within 15 days, the arbitrator shall be appointed by the Indian Council of Arbitration;

(d) The arbitration proceedings shall be conducted in English language;

(e) The seat of arbitration shall be Amritsar, Punjab, India;

(f) The arbitration rules of the Indian Council of Arbitration shall apply;

(g) The arbitrator's award shall be final and binding;

(h) The award shall be enforceable in any court of competent jurisdiction.

21.4 Exclusion of Court Jurisdiction

By agreeing to arbitration, you and we agree to exclude the jurisdiction of ordinary courts and agree that disputes shall be resolved only through arbitration as described above, except where interim relief or injunctive relief is sought from courts of competent jurisdiction.

21.5 Venue for Legal Proceedings

Notwithstanding the arbitration clause, if any legal proceedings are initiated in court, the parties irrevocably consent to the exclusive jurisdiction of the courts located in Amritsar, Punjab, India for:

(a) Any preliminary injunctions or interim relief;

(b) Any actions to enforce arbitration awards;

SECTION 22: MODIFICATIONS TO TERMS

22.1 Right to Modify

We reserve the right to modify, update, amend, or replace any part of these Terms at any time, at our sole discretion, without prior notice.

22.2 Notification of Changes

(a) We will post updated Terms on the Website;

(b) The date of the last update will be displayed at the top of these Terms;

(d) It is your responsibility to check the Website periodically for updates.

22.3 Effective Date

Any modifications become effective immediately upon posting to the Website. Your continued access to or use of the Website after any modifications constitutes your acceptance of the modified Terms.

22.4 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision. We reserve all rights not expressly granted herein.

SECTION 23: GENERAL PROVISIONS

23.1 Notices

Any notice, request, demand, or other communication required or permitted under these Terms shall be in writing and shall be deemed effective:

(a) When delivered personally;

(b) When sent via email to your registered email address;

(d) When posted on the Website.

23.2 Notices to Company

All notices to KhetAgro Innovations Private Limited should be sent to:

Email: customer.care@khetandco.com

Mailing Address: KhetAgro Innovations Private Limited 390 Green Avenue Amritsar, Punjab, 143001, India

23.3 Assignment

(a) You may not assign, transfer, or sublicense these Terms or your rights hereunder without our prior written consent;

(b) Any attempted assignment without consent is void;

(d) Binding on successors: These Terms bind and inure to the benefit of the successors and assigns of the parties.

23.4 Waiver

(a) No waiver of any provision or right is valid unless in writing and signed by the waiving party;

(b) Failure to enforce any right does not constitute a waiver of such right;

23.5 Independent Contractors

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and KhetAgro Innovations Private Limited.

23.6 Survival

The following provisions shall survive any termination or expiration of these Terms: Sections 5, 11, 14, 15, 16, 17, 19, 21, 22, and 23.

SECTION 24: CONTACT INFORMATION AND CUSTOMER SUPPORT

24.1 Customer Care

For any questions, concerns, or issues regarding these Terms and Conditions or your use of the Website:

Email: customer.care@khetandco.com

Website: www.khetandco.com

Business Hours: Monday to Friday, 9:30 AM to 6:00 PM (Indian Standard Time)

24.2 Registered Office

KhetAgro Innovations Private Limited 390 Green Avenue Amritsar, Punjab, 143001, India

24.3 Response Time

We will endeavour to respond to your inquiries within 24-48 business hours.

24.4 Communication Preference

You can contact us through email for all inquiries. We will respond via email or phone as appropriate.

SECTION 25: GRIEVANCE REDRESSAL

25.1 Grievance Process

If you have any grievance or complaint regarding the Website, Products, or services:

(a) Submit a detailed written complaint to customer.care@khetandco.com;

(b) Include your order number, product name, and specific details of the issue;

(d) We will investigate your complaint and provide a response within 7 business days;

(e) If you are not satisfied with our response, you may escalate the matter.

25.2 Consumer Protection Act Rights

Your rights as a consumer under the Consumer Protection Act, 2019 are not limited or affected by these Terms. In case of any dispute, you have the right to approach the Consumer Protection Authority or file a case in the Consumer Disputes Redressal Commission as per applicable law.

SECTION 26: COMPLIANCE WITH LAWS

26.1 Legal Compliance

(a) These Terms comply with all applicable laws of India including the IT Act 2000, Consumer Protection Act 2019, and other relevant legislation;

(b) By using the Website, you agree to comply with all applicable laws;

26.2 FSSAI Compliance

All Products sold on the Website are compliant with Food Safety and Standards Authority of India (FSSAI) regulations and are duly registered or licensed as required.

SECTION 27: ACCESSIBILITY AND INCLUSIVE LANGUAGE

27.1 Accessibility

We are committed to making www.khetandco.com accessible to all users. If you encounter any accessibility issues, please contact us at customer.care@khetandco.com.

27.2 Pronoun Usage

References to "you," "your," or "user" in these Terms apply to all users regardless of gender, and should be read inclusively.

FINAL NOTICE

PLEASE READ THESE TERMS CAREFULLY. By accessing and using www.khetandco.com, you acknowledge that you have read, understood, and agree to be bound by all provisions of these Terms and Conditions. If you do not agree to these Terms, please do not use the Website.

ACKNOWLEDGMENT

Version: 1.0
Effective Date: November 2025
Last Updated: November 2025

Document Prepared By: KhetAgro Innovations Private Limited
Registered Address: 390 Green Avenue, Amritsar, Punjab, 143001, India
Customer Care Email: customer.care@khetandco.com
Website: www.khetandco.com

These Terms and Conditions are governed by the laws of India and constitute the entire agreement between KhetAgro Innovations Private Limited and users of www.khetandco.com.

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